The Power of Integration: Unifying Dispatch and RTIC Operations

A practical guide to faster decisions, cleaner communication, and safer outcomes during high-stakes incidents.

The first 60 seconds of an incident are extremely crucial.

Dispatch is grappling with immediate chaos.

RTIC possesses essential, critical intelligence.

Patrol requires immediate, unambiguous direction.

This guide outlines how agencies can streamline and coordinate their response efforts, effectively integrating various components without introducing unnecessary complexity or delaying operations.

Optimizing Real-Time Operations

• Addressing Late Intelligence: Strategies to resolve delays in intelligence delivery and improve workflow efficiency.
• Implementing Connected Operations: Defining the practical, day-to-day appearance of "connected operations."
• Clarifying Roles: Establishing distinct and clear ownership of responsibilities across Dispatch, Real-Time Intelligence Center (RTIC) and Patrol.
• Enhancing Incident Response: Developing repeatable playbooks for managing critical incidents.

Providing Resources

Offering ready-to-use templates, defined escalation triggers and comprehensive rollout plans.